Customer Intelligence
Do you have the right skills to be a Customer Success Manager?
In chat with Shankar Sahai - CSM Expert
Client success management entails developing customer-focused relationships that are collaborative, goal-oriented, and responsive as consumer expectations change. The customer success manager must perform in this dynamic and rapidly evolving environment. In this episode, we unravel the 7 essential skills every CSM should have.
Customer Success Management - 101
In chat with Shankar Sahai - CSM Expert
Client/Customer success management entails developing customer-focused relationships that are collaborative, goal-oriented, and responsive as consumer expectations change. The customer success manager must keep track of a few key metrics which help him perform in this dynamic and rapidly evolving environment. In this episode, we demystify the 5 essential metrics every CSM should know.
Right Tools deliver the right results!
In chat with Shankar Sahai - CSM Expert
Every business can set up a Customer success management team with little to no investment in tools. Here is a video where we list the must-have free tools to get started with your customer success journey. Tools that help you with Analytics, Productivity, Collaboration, insights and more...