Customer Intelligence


Do you have the right skills to be a Customer Success Manager?

In chat with Shankar Sahai - CSM Expert

Client success management entails developing customer-focused relationships that are collaborative, goal-oriented, and responsive as consumer expectations change. The customer success manager must perform in this dynamic and rapidly evolving environment. In this episode, we unravel the 7 essential skills every CSM should have.

Customer Success Management - 101

In chat with Shankar Sahai - CSM Expert

Client/Customer success management entails developing customer-focused relationships that are collaborative, goal-oriented, and responsive as consumer expectations change. The customer success manager must keep track of a few key metrics which help him perform in this dynamic and rapidly evolving environment. In this episode, we demystify the 5 essential metrics every CSM should know.

Right Tools deliver the right results!

In chat with Shankar Sahai - CSM Expert

Every business can set up a Customer success management team with little to no investment in tools. Here is a video where we list the must-have free tools to get started with your customer success journey. Tools that help you with Analytics, Productivity, Collaboration, insights and more...

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