Sager.AI Blog
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Are your Customers planning to leave you?
In chat with Shankar Sahai - CSM Expert
We highlighted the 4 common signs that every CSM should track regularly to identify a customer who's about to churn and take necessary actions. We also discuss the tools that help ease this process.
Cyber Security and Data Privacy best practices
In chat with Shankar Sahai & Vinod Varma
Detailed discussion on all the best practices followed by Sager AI to ensure Data Privacy and secure SaaS product service to its customers.
Do you have the right skills to be a Customer Success Manager?
In chat with Shankar Sahai - CSM Expert
Client success management entails developing customer-focused relationships that are collaborative, goal-oriented, and responsive as consumer expectations change. The customer success manager must perform in this dynamic and rapidly evolving environment. In this episode, we unravel the 7 essential skills every CSM should have.
Customer Success Management - 101
In chat with Shankar Sahai - CSM Expert
Client/Customer success management entails developing customer-focused relationships that are collaborative, goal-oriented, and responsive as consumer expectations change. The customer success manager must keep track of a few key metrics which help him perform in this dynamic and rapidly evolving environment. In this episode, we demystify the 5 essential metrics every CSM should know.
Right Tools deliver the right results!
In chat with Shankar Sahai - CSM Expert
Every business can set up a Customer success management team with little to no investment in tools. Here is a video where we list the must-have free tools to get started with your customer success journey. Tools that help you with Analytics, Productivity, Collaboration, insights and more...